Regulations of the Hotel

§ 1. Subject of the Regulations

  1. Regulations (hereinafter: Regulations) shall specify the subject-matter of the services, responsibilities and rules of stay on the premises of the H Aparthotel run by Energoutil Sp. z o.o. based in Nowa Wieś Ełcka, ul. Ełcka 1A, 19-300 Ełk, NIP [Tax Identification Number]: 8481862793, REGON [National Business Registry Number]: 360821940, KRS [National Court Register]: 0000543572 (hereinafter: Facility) and is an integral part of the contract which is concluded by accepting the Regulations and booking (hereinafter: Contract), taking into account § 2 of the Regulations. By booking, the guest of the Facility (hereinafter: Guest) confirms that they read and accepted the terms and conditions of the Regulations.
  2. The Regulations are available at: (I) the website: (II) at the reception desk of the Facility (hereinafter: self check-in kiosk and (III) in every hotel room.
  3. The Regulations are addressed both to consumers (in the sense of the Civil Code), and to the persons not being consumers, in particular entrepreneurs.
  4. Address of the Facility: ul. Armii Krajowej 3, 19-300 Ełk.

§ 2. Conclusion of the Contract via the reservation service
(Distance Contract)

  1. Booking in the Facility can exclusively be done by an adult person.
  2. The Guest is entitled to conclude the Contract with the Facility via the reservation service of the Facility (hereinafter: System), available on the webpage:
  3. The Guest makes a reservation (hereinafter: Reservation) by performing actions indicated by the System, including filling out the reservation request form (hereinafter: Form).
  4. The Guest can choose the preferred services, including standard accommodation and packages.
  5. Prices presented in the System are in PLN and include VAT. For the services not included in the Reservation, the Guest pays directly in the Facility through the self check-in point.  
  6. After making the Reservation, the Facility will send to the indicated email address a summary of the Reservation (hereinafter: Reservation Confirmation), specifying validity of the offer and the amount for the booked services, whose acceptance takes place by paying the whole required amount.
  7. The Client pays via the system or via payment card in the Facility, in the self check-in point.
  8. The Contract between the Guest and the Facility is considered concluded with the moment of obtaining by the Guest a confirmation of the Reservation from the Facility which includes, among others, the data of the Guest and the Facility, the total price for the ordered services, information about the payment method and about the amount to pay.
  9. Recording, securing and making the Contract data available to the Guest shall be effected through: (1) sharing the Regulations on the Service website and (2) sending the Guest an email, mentioned in paragraph 6 above. The content of the Contract is additionally recorded and secured in the IT system of the Service.
  10. Lack of payment by the Guest on the date indicated in the Confirmation of the Reservation is considered resignation from the Reservation made and therefore that no Contract between the Guest and the Facility was concluded.
  11. The Guest is entitled to withdraw from the Contract (cancel the confirmed Reservation) not less than 14 days before the first hotel day of the planned stay starts. In such a case, the Facility will reimburse the Guest the amount paid, and will enable the change of the reservation date (depending on availability of the Facility). Withdrawal from the Contract shall be in writing (to the service address of the Facility, indicated in the Article 1(4) of the Regulations) or in an electronic form to the email address:
  12. If the Guest: (I) will withdraw from the Contract less than 14 days before the first hotel day of the planned stay starts or (II) will not appear in the Hotel on the scheduled day of arrival, then the amount paid is non-refundable and the Reservation is cancelled.
  13. According to the Article 38(12) of the Act of 30 May 2014 on Consumer Rights, the Guest is not entitled to withdrawal from the Distance Contract on the basis of this paragraph (except in the case described in the paragraph 11 above).

§ 3. Hotel day

  1. A room in the Facility is rented for days.
  2. The Guest specifies the dates of stay in the Facility.
  3. The hotel day starts at 3 pm on the first day and ends at 11 am the following day.
  4. The Facility is maintenance-free.

§ 4. Check-in

  1. The Guest checks in the Facility by themselves via the self check-in point.
  2. Persons who are not checked-in cannot stay in the Facility. Stay of the persons who are not checked-in will result in imposing a contractual penalty in the amount of PLN 500 on the Guest.
  3. The Guest may not transfer the room to other persons, even when the period for which they paid the due charge is not over.
  4. The Facility may refuse to accept the Guest who during the previous stay(s) grossly violated the Regulations, especially by causing damage to the property of the Facility or Guests, bodily injury to Guests, Facility employees or other persons staying in the Facility or disturbed the Facility functioning in any other way.
  5. In case of resignation of the Guest during the hotel day, the Facility does not reimburse the payment for the started hotel day.
  6. The Guest agrees to issue a VAT invoice without signature. After obtaining a receipt, there is no possibility of issuing a VAT invoice in accordance with current legislation.

§ 5. Hotel services

  1. The Facility provides services according to its category and standard.
  2. In case of claims regarding the service quality, the Guest is requested to immediately report them to the Facility employees which will enable the employees to react and improve the quality of the services provided.
  3. The Facility ensures the Guests:
    •  conditions for a full and unrestrained relaxation,
    • security of the stay, including confidentiality of information about the Guest,
    • professional and kind service in terms of all services provided in the Facility,
    • cleaning of the room and making all the necessary repairs of the devices during the absence of the Guest, and in case of their presence, only if they agree and wish it,
    • smooth service from the technical point of view, and in case of defects which may not be removed immediately, the Facility will make every effort to mitigate this inconvenience as far as possible.
  4. The Guests may free of charge use:
    • the Facility car park which is unguarded, but monitored and made available to the Guests during the stay,
    • Internet access
    • SPA zone which includes jacuzzi and sauna.

§ 6. Guests’ responsibility

  1. On the premises, the minors should be under constant supervision of their legal guardians. The legal guardians will be responsible for any damage resulting from the actions of these persons.
  2. The Guest shall bear full financial liability for any sorts of damage or destruction of equipment and technical devices of the Facility, resulting from their fault or their visitors.
  3. The Guest should inform the Facility about the fact of the damage immediately after its discovery.
  4. In case of breach of the provisions of the Regulations, the Facility may refuse to provide services to a person who breaches them. Such a person is obliged to immediately comply with the demands of the Facility, pay for the so far provided services, pay for potential damage and leave the Facility.
  5. Each time the Guest leaves the room, for safety reasons, they should turn off the TV and radio, turn off the light and the taps, and check if the doors and windows are closed.
  6. For fire safety reasons, the use of heaters, electric irons and other similar devices not included in the hotel room equipment is prohibited. It is not applicable to chargers and power supplies of electronic and computer devices.

§ 7. Facility’s responsibility

  1. The Facility is responsible on the terms specified in the provisions of the generally applicable law, including the Civil Code.
  2. The Facility is not responsible for damage or loss of mechanical vehicles (including cars) or other vehicles owned by the Guest and things left in it, if the vehicles were parked in the car park of the Facility. In the car park of the Facility apply traffic rules specified in the generally applicable provisions. The traffic in the car park must take place according to the markings and signs.
  3. The Facility is not liable for loss or damage of money, securities, valuables and other valuable objects or things which have scientific or artistic value.

§ 8. Return of items left

Personal belongings left by the departing Guest in the hotel room will be sent to an address indicated by the Guest at their expense. If such instructions have not been left, the Facility will store such objects for a period of 1 month, and after this period the items will become the property of the Facility. Due to their characteristics, the foodstuff will be kept for 24 hours.

§ 9. Order regulations

  1. 1. There is curfew in the Facility from 10:00 pm to 6:00 am the following day.
  2. In the rooms there is an absolute ban on organising social events disturbing the peace at night in the above-mentioned hours, and making the stay burdensome for the other residents of the building.
  3. The Facility reserves the right to call on relevant preventive services in case of disturbing the peace at night.
  4. Behaviour of the Guests and persons using the services of the Facility should not disturb a peaceful stay of other Guests. The Facility can refuse to continue to provide services to a person who violated this principle. Interruption of the stay of the Guest in this case does not constitute grounds for reimbursement of any payments made for the stay.
  5. All areas of the Hotel are non-smoking. Breaching of this ban will result in imposing a contractual penalty in the amount of PLN 500 on the Guest.
  6. In all public areas it is prohibited to eat food and drink alcohol.
  7. Pets are not allowed in the apartment.
  8. For losing the room key card there is a fee of PLN 100.
  9. In the hotel rooms it is prohibited to keep dangerous goods, weapons, ammunition, as well as flammable, explosive or emissive materials.
  10. It is prohibited to carry out acquisition and door-to-door sales at the premises of the Facility, as well as gambling activities.
  11. The Guest will not cause, and the Facility will not let cause an excessive noise at the premises of the Facility, unpleasant odours coming from the hotel room, disturbing in any other way, harming or irritating other Guests.
  12. Apart from making small adjustments to the Facility's furniture, fixtures and fittings that do not impair their functionality or safety of use, Guests must not make any changes in their hotel rooms nor to their furniture, fixtures and fittings.
  13. The Guests are not allowed to use devices and objects which can cause the risk of damage to the property of hotel or other Guests, especially devices which may cause fire or flooding.

§ 10. Rules of using SPA

  1. SPA is open from Monday to Sunday, 24 hours a day.
  2. Staying in and using the SPA zone is voluntary. It is assumed that at the time of entering the facility, each User has read and voluntarily accepted the provisions of the Regulations and all other instructions and directions regarding maintaining safety in the SPA zone.
  3. At the premises of SPA it is prohibited to: – smoke – bring and consume food, alcohol or drugs – abuse mobile phones – bring pets – behave in a loud and improper way which causes discomfort to other Guests.
  4. The Guest with health contraindications regarding the use of the SPA zone (e.g. a disease, a pregnancy, an ongoing treatment, a recent medical procedure, a heart disease) is not allowed to use sauna or jacuzzi.
  5. Persons whose condition indicates the consumption of alcohol or intoxicants and people with infectious diseases, rash, open wounds are not allowed to use the hotel SPA zone.
  6. Minors can use the hotel SPA services and stay on the premises of SPA only with the consent of and in the presence of legal guardians.
  7. On the premises of SPA it is absolutely necessary to follow the orders and prohibitions according to the signs. It is forbidden to jump into the water, run and smoke, among others. Special care should be taken in places with wet floor.
  8. Before entering the SPA zone, it is essential to change the shoes for the replacement ones with clean outsole (flip-flops).
  9. Before entering jacuzzi, it is necessary to thoroughly wash whole body in the shower.
  10. Sauna and jacuzzi should not be used by pregnant and menstruating women.
  11. The management is not responsible for the health effects of using the SPA zone.
  12. Small children and infants using the SPA zone must wear special swimming diapers.
  13. The Facility management might temporarily limit the access to the SPA rooms due to exceeding the maximum number of persons using it and due to service works connected with proper functioning of the SPA zone.
  14. Persons destroying or damaging equipment or devices of the SPA zone bear full financial responsibility for the damage caused.
  15. The SPA zone is monitored.

§ 11. Complaint procedure

  1. The Guests have the right to make a complaint in case of noticing shortcomings in the quality of services provided or in another area.
  2. The Facility is obliged to provide services free of misconducts or other defects.
  3. The complaint can be sent by the Guest of the Facility to the address specified in Article 1(4) of the Regulations.
  4. In an electronic form it can be sent to the email address:
  5. It is recommended to specify in the complaint description: (1) information and circumstances regarding the matter of complaint, especially the type and date of the misconduct or other defect and (2) contact data of the person submitting the complaint – it will facilitate and accelerate consideration of the complaint by the Facility. The requirements specified in the previous sentence have a form of a recommendation only and they do not affect the effectiveness of complaints made with the omission of the recommended description of the complaint.
  6. The Facility will respond to the complaint received from the Guest and will inform them of the method of handling the complaint in a written form or via email, if the Guest specified an email address for this purpose.
  7. The hotel will respond to the complaint within 30 days from its receipt, unless otherwise provided by law.

§ 12. Final provisions

  1. The court competent to settle disputes between the Guest and the Facility shall be the court competent for the seat of the Facility.
  2. The Regulations apply from 25.07.2022.